SlotwiseTerms of service
Last updated: 30 October 2026
These terms apply when a studio ("you") uses Slotwise ("we"). We keep them short and in plain language. If anything is unclear, message us before you start.
1. What we do
We set up and maintain an Instagram DM assistant for your business. It answers messages from people who contact you first, using the prices, information and booking link you give us. We build it in a ManyChat account that belongs to you and is connected to your own Instagram account.
2. What you do
- Create your own ManyChat account, connect your own Instagram and give us team access. You never share passwords with us.
- Give us correct information (prices, hours, policies, booking link) and tell us when something changes.
- Follow Instagram's and ManyChat's rules for your account.
3. Trial, prices and payment
- Prices are shown on our website or agreed with you in writing before we start, in US dollars.
- If we offer you a free trial, you pay nothing during the trial and you decide afterwards whether to continue.
- Monthly fees are paid in advance. Any one-time setup fee is agreed before we start.
- Third-party costs, such as a ManyChat Pro subscription, are either included in your plan or paid by you directly, as agreed.
4. Cancelling
There is no contract period. You can cancel any month by sending us a message; the service stops at the end of the month you already paid for. Your ManyChat account and the assistant we built in it stay yours.
5. Changes and support
Small changes, such as new prices or updated hours, are included. We aim to handle them within one working day. If something breaks, we tell you and work to fix it as quickly as possible.
6. No guarantees about results
We build the assistant carefully, but we cannot promise a specific number of bookings or income. The service depends on Instagram (Meta) and ManyChat. If they change their rules, have outages or limit features, the assistant may stop working or need changes, and we are not responsible for that.
7. Liability
As far as the law allows, our total liability is limited to the fees you paid us in the 3 months before the problem happened. We are not liable for indirect damage such as lost profit.
8. Data
We handle your clients' messages only to run your assistant, as described in our privacy policy. Before your assistant goes live, we sign a data processing agreement with you.
9. Changes to these terms
If we change these terms, we tell existing customers at least 30 days in advance. You can cancel before the change applies.
10. Law
Dutch law applies to these terms. If we ever disagree, we will first try to solve it together.